Return and Refund Policy

Last Updated: June 2026

At Top Boutique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund according to the policy below.

Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The item must be unused and in its original condition.
• The item must be returned with all original packaging, tags, and accessories.
• Proof of purchase or order confirmation may be required.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery.

We will review the issue and arrange a replacement, exchange, or refund when applicable.

Exchanges

We accept exchanges within 30 days of delivery.

Products being exchanged must meet the return eligibility requirements stated above.

Return Shipping

Returns are processed by mail.

A prepaid return shipping label will be provided at no additional cost to the customer when the return request is approved.

Restocking Fees

Top Boutique does not charge any restocking fees for returned items.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refunds are typically processed within 7 business days after the returned item has been received and approved.

Depending on your payment provider, additional processing time may apply before the refund appears in your account.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards
• Downloadable digital products
• Personalized or custom-made products
• Products marked as final sale where permitted by law

How to Request a Return

To initiate a return, exchange, or refund request, please contact us:

Top Boutique

Phone: +27 21 637 4124
E-mail: support@topboutique.shop

Store Location: Gateville Centre, Klipfontein Rd, Gatesville, Cape Town, 7764, South Africa

Please include your order number and a brief description of the reason for the return.

Contact Us

If you have questions regarding this Return and Refund Policy, please contact us at:

Phone: +27 21 637 4124
E-mail: support@topboutique.shop

Store Location: Gateville Centre, Klipfontein Rd, Gatesville, Cape Town, 7764, South Africa