Frequently Asked Questions (FAQs)
1. Where is Top Boutique located?
Top Boutique is located at:
Gateville Centre, Klipfontein Rd, Gatesville, Cape Town, 7764, South Africa
2. Do you ship internationally?
No. Currently, Top Boutique ships only within South Africa.
3. Do you offer free shipping?
Yes. We offer Free Shipping on all orders within South Africa.
4. How long does shipping take?
Estimated delivery times are:
- Order Processing: 1–3 Business Days
- Transit Time: 2–5 Business Days
Total Estimated Delivery Time: 3–8 Business Days
5. How can I track my order?
Once your order has been shipped, tracking information will be sent to your email when available.
6. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
All payments are processed through secure payment gateways.
7. Can I return an item?
Yes. We accept returns for eligible products within 30 days of delivery.
Please review our Return and Refund Policy for complete details.
8. Do you accept exchanges?
Yes. We accept exchanges within 30 days of delivery, provided the item meets our return requirements.
9. Who pays for return shipping?
Approved returns include a free prepaid return label.
Customers will not be charged return shipping fees for approved returns.
10. Are there any restocking fees?
No. Top Boutique does not charge any restocking fees.
11. How long does it take to receive a refund?
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.
12. How do I contact customer support?
You can contact us using the information below:
Email: support@topboutique.shop
Phone: +27 21 637 4124
13. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order.
Our team will review the issue and arrange a replacement, exchange, or refund when applicable.
14. Can I cancel my order?
Orders may be canceled before they have been processed or shipped.
Please contact our support team immediately if you need assistance with an order cancellation.
15. Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard security measures to protect customer information.
Top Boutique does not store complete payment card information on its servers.
16. Do I need an account to place an order?
No. Customers may place orders using the checkout options available on the website.
17. What if I enter the wrong shipping address?
Please contact us immediately.
If the order has not yet been shipped, we will do our best to update the shipping information.
18. How can I leave a review?
We’d Love Your Feedback:
Rate Us on Google
We value customer feedback. After receiving your order, you may leave a review about your shopping experience and purchased products.
